At Barberia Peluquería Look Madrid, located at Av. de Colmenar Viejo, 25, 28701 San Sebastián de los Reyes, Madrid, Spain, our commitment is to provide every client with an exceptional and satisfying experience. To ensure clarity and maintain the highest standards of service, safety, and respect for all our valued guests and staff, we have established the following Salon Policy. By booking an appointment with us, you agree to these terms. Should you have any questions, please do not hesitate to contact us at +34 910 10 19 53 or via email at eljbaryahmed@gmail.com.
To help you prepare for your visit, we encourage you to explore our Frequently Asked Questions (FAQs) for helpful information about our services, appointment scheduling, opening hours, and common client concerns.
Our Commitment to Your Satisfaction & Guarantee
We take immense pride in the craftsmanship and skill of our stylists and barbers. Your satisfaction is our top priority. While the initial prompt focused on nails, as a premier hair salon and barbershop, we stand firmly behind the quality of our hair cutting, coloring, and styling services.
- Hair Service Retouch & Satisfaction Guarantee: If you are not completely satisfied with your hair cut, color, or style, please contact us within 7 days of your visit to Barberia Peluquería Look Madrid. We will gladly schedule a complimentary touch-up or adjustment appointment to address your concerns. This guarantee applies to issues directly related to the service provided and not to a change of mind about the desired style after the service has been completed as agreed upon during the consultation.
- Sanitation & Hygiene: Your health and safety are paramount. We adhere to the strictest hygiene protocols. All styling stations are thoroughly cleaned and sanitized between clients. Our shears, clippers, combs, and other tools are meticulously sterilized using professional-grade disinfectants after each use, ensuring a clean and safe environment for every service.
- Consultation Procedures: Before every service, our experienced team at Barberia Peluquería Look Madrid will conduct a thorough consultation to understand your desired look, assess your hair’s condition, and discuss the best approach to achieve your goals. We encourage open communication during this process to ensure we are aligned with your expectations.
Refund Policy
All salon services provided at Barberia Peluquería Look Madrid are non-refundable once completed. Our skilled professionals dedicate their time, expertise, and high-quality products to deliver your desired results. We believe in resolving issues directly. If you are not completely satisfied with your service, please notify your stylist, barber, or the salon manager immediately during or directly following your appointment at our Av. de Colmenar Viejo location. This allows us the opportunity to understand your concerns and find a resolution, which may include complimentary adjustments (as per our satisfaction guarantee) or, in appropriate circumstances, salon credit for future services.
Late Arrivals
We understand that unforeseen circumstances can sometimes lead to delays. At Barberia Peluquería Look Madrid, we offer a grace period of 10-15 minutes for late arrivals. If you anticipate arriving more than 15 minutes past your scheduled appointment time, please call us at +34 910 10 19 53 as soon as possible. While we will do our best to accommodate you, arriving significantly late may require us to modify your service to ensure we do not delay our next scheduled guest. In some cases, to maintain the quality of our services and respect other clients’ appointments, we may need to reschedule your appointment entirely. We appreciate your understanding and cooperation.
Cancellation & No-Show Policy
Your appointment time is reserved specifically for you. To ensure we can continue to provide excellent service to all our clients and manage our schedule effectively, we kindly request at least 24 hours advance notice for any cancellations or rescheduling requests at Barberia Peluquería Look Madrid. This allows us the opportunity to offer that time slot to another client. Failure to provide sufficient notice or a “no-show” may result in a charge for the missed appointment, especially for extensive services. We can be reached by phone at +34 910 10 19 53 or email at eljbaryahmed@gmail.com for any changes.
For additional information about appointment agreements, cancellations, and your responsibilities as a client, please review our Terms of Service. We also encourage you to read our Privacy Policy to understand how your personal and appointment information is collected and protected.
Health Conditions & Allergies
Your safety and well-being are paramount at Barberia Peluquería Look Madrid. For your protection and to help us provide the safest and most effective service, please inform your stylist or barber of any medical conditions, allergies (e.g., to specific hair products, dyes, or chemicals), or sensitivities you may have prior to your treatment. This includes, but is not limited to, diabetes, scalp sensitivities, open cuts, or recent surgeries. Our experienced team reserves the right to refuse service if we believe a condition may pose a health risk to you or our staff, or if it might compromise the quality or safety of the service. We appreciate your honesty and cooperation in ensuring a safe environment for everyone at our San Sebastián de los Reyes salon.
Child Safety & Salon Etiquette
Barberia Peluquería Look Madrid strives to create a relaxing and professional atmosphere for all our guests. We welcome children, but for their safety and the comfort of others, please ensure that children are supervised by an adult at all times while in the salon, unless they are receiving a service. Our salon environment contains sharp tools, hot styling equipment, and professional chemicals that could be hazardous to unsupervised children. To maintain a peaceful sanctuary for all guests, we also ask that you keep phone conversations at a respectful volume and use headphones for any media playback. We appreciate your consideration in helping us maintain a serene and safe space for everyone.
Personal Belongings
While we do our best to ensure a secure environment, Barberia Peluquería Look Madrid is not responsible for lost, stolen, or damaged personal items during your visit to our premises at Av. de Colmenar Viejo, 25. We kindly ask all our guests to safeguard their belongings and keep them with you or within sight at all times. Please ensure all items are collected before you leave the salon.
Frequently Asked Questions (FAQs)
What are Barberia Peluquería Look Madrid’s business hours?
We are open from Monday to Saturday, 9:30 AM to 9:00 PM. We are closed on Sundays. You can find us at Av. de Colmenar Viejo, 25, 28701 San Sebastián de los Reyes, Madrid, Spain.
How can I book an appointment at Barberia Peluquería Look Madrid?
You can book an appointment by visiting our website at https://barberialookmadrid.com, calling us directly at +34 910 10 19 53, or stopping by our salon in person.
What if I need to make a change to my appointment?
If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance by calling +34 910 10 19 53 or emailing eljbaryahmed@gmail.com. This allows us to accommodate other clients and manage our schedule efficiently.
Does Barberia Peluquería Look Madrid offer consultations before services?
Yes, absolutely! We believe a thorough consultation is crucial for achieving your desired results. Before every hair cut, color, or styling service, our experienced team will consult with you to discuss your vision, hair health, and the best approach. We encourage you to bring inspiration photos if you have them!
What measures does Barberia Peluquería Look Madrid take for hygiene?
At Barberia Peluquería Look Madrid, client safety and hygiene are top priorities. All our styling stations are meticulously cleaned and sanitized between clients. Hair tools such as shears, clippers, combs, and brushes are sterilized using professional-grade disinfectants after each use, ensuring a clean and safe environment for every service.
Is there a guarantee on services provided at Barberia Peluquería Look Madrid?
Yes, we stand by the quality of our work. If you are not completely satisfied with your hair cut, color, or style, please contact us within 7 days of your visit. We will be happy to schedule a complimentary adjustment appointment to ensure your satisfaction, provided the concern is directly related to the service initially performed.
Can I bring my children to Barberia Peluquería Look Madrid?
Children are welcome at Barberia Peluquería Look Madrid, but for their safety, we require them to be supervised by an adult at all times unless they are receiving a service. Our salon contains professional tools and products that could be dangerous for unsupervised children.
At Barberia Peluquería Look Madrid, we strive to provide a comfortable, professional, and enjoyable salon experience for every client. We encourage you to revisit our Salon Policy to stay informed about our guidelines and service procedures.